Never miss a beat.
As your first line of support, the Candela Technical Support team can remediate most challenges and if they are unable to solve the problem, one of our Field Service Engineers will be dispatched for support. Driven by superior customer service and backed by a worldwide team of highly trained and experienced technical engineers, Candela strives to ensure maximum performance, reliability, and availability of your Candela devices.
"We consider our Candela Field Service Engineers to be a part of our team. Someone is always here when I need them."
The quality management process is weaved into all that we do at Candela and our Technical Support is no different. From the delivery and installation of our devices, ongoing service requirements, and the guarantee that only genuine Candela parts are used with your service program, you can rest assured that your investments are protected. In addition to our Technical Support team, our in-field Field Service Engineers (FSE’s) are also held to the highest standards of quality, offering you an extra measure of confidence. All of our FSE’s carry highly specialized, calibrated tools and equipment designed specifically for your Candela device and continually trained to ensure the quality of repair and ultimately, patient safety.
Inconsistent, improper or untimely maintenance and repairs can lead to unnecessary costs. The specific testing methodology developed by Candela is applied at the end of every service activity. It enables our Technical Support team and FSE’s to verify that the device is functioning at ideal performance levels before it is available for patient use. If these tests are not performed or do not run successfully, the device may not be optimized for successful patient outcomes.
If the Candela Technical Support team is unable to resolve an issue, a Candela FSE will be dispatched to a customer site. This timely approach allows for convenient, flexible scheduling that respects your schedule and minimizes potential disruption caused by unscheduled visits.